On average, patients have 11 seconds to explain the reasons for their visit before their physicians interrupt them.
Researchers at the University of Florida in Gainesville analyzed the first few minutes of tape recorded consultations between 112 patients and their physicians in various U.S. clinics. In 36 percent of the visits, patients were able to outline the reasons for their visits first. However, patients who had the chance to explain their symptoms were still interrupted seven out of every 10 times within an average of 11 seconds from when they started speaking. Uninterrupted patients took an average of six seconds to explain their concerns.
Primary care physicians allowed patients more time to list their aliments with fewer interruptions than specialists.
Time constraints, inadequate training on patient communication and physician burnout may be influencing physicians’ interruptions. This is a far cry from achieving patient-centered care.
To learn how to avoid clinician burnout and how to create happier, less stressed, more engaged employees, visit SelfCare for HealthCare™. Contact me today to discuss implementing this powerful program at your facility. Interested in LeAnn Thieman’s keynote speaking, training and workshops? Email firstname.lastname@example.org.